Legal documentation

GDPR

Effective Date: 07.12.2024

Information on the Processing of Personal Data

Introduction

At Revospot LTD (from now on ‘Revospot’) the protection of our customers' personal data is imperative and of paramount importance. Therefore in this endeavour we take the appropriate measures to protect the personal data we process from: any loss, alteration, leakage, illegal transmission or any other form of improper processing.Furthermore every step is taken by Revospot , to ensure that the processing of your personal data is, without fail, always carried out in accordance with the obligations set out in the relevant EU Laws and Regulations, both by the company itself and by third parties who process personal data on behalf of the company.

What is personal data?

According to article 4 of the General Data Protection Regulation, personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Such data includes information such as your real name, address, telephone number and date of birth. It is to be noted that information which cannot be linked to your real identity - such as favourite websites - is not considered personal data.

What is GDPR?

The General Data Protection Regulation (GDPR)2016/679, is the regulatory framework of the European Union (EU) in this area. The Regulations purpose is to establish the conditions for the processing of personal data, in order to protect the rights and freedoms of natural persons and in particular the right to protection of personal data.

Data Protection Officer

A Data Protection Officer (DPO), has been designated by Revospot, in accordance with Articles 37,38 and 39 of the GDPR, with the required knowledge and ability to fulfil the tasks referred to in article 39 of the said Regulation.

Revospot, based in  5 Danais st, 8042, Paphos, Cyprus, email: office@postexpert.cy, tel:+357 777 888 23, website: www.postexpert.cy, hereby informs that, for the purposes of conducting its business activities, it is processing personal data of its customers in accordance with applicable national law, namely Law 125(1)/2018 as amended (to date) and European Union Regulation 2016/679 on the protection of individuals, with regard to the processing of personal data and on the free movement of such data (General Regulation on Data Protection).
With respect to any issue/issues regarding the processing of personal data, contact the Privacy Department or the DPO, directly at the following: email: office@postexpert.cy

This Privacy Statement does not apply to the practices of third parties that Revospot does not own or control.

This Privacy Notice is not a contract and does not create any contractual rights or obligations

What categories of personal data does Revospot process?

The personal data we process is the data that is absolutely necessary and appropriate for the achievement of our intended goals and is summarized below:

Personal data you provide to Revospot such as:

a. Identification data & legalization of the subject of the transactions (full name, date of birth, gender, identity or passport details, VAT number, Tax Office, ID number, etc.)

b. Contact details (postal address, landline or mobile number, e-mail address, FAX, etc.)

Personal data collected by third parties:

In certain instances, Revospot, in order to attain and achieve its purpose and within the services it provides, receives the details of the recipients or senders from third parties (senders or principals, recipients of a shipment) related to the postal items/consignments/shipments, it distributes. These details include, but are not limited to: full name, address, contact number, e-mail, comments regarding postal address.

From what sources is such data derived?

This data is derived from the following sources:
a) Computer systems of the Revospot branch network or third-party partner networks
b) Computer ordering systems provided by Revospot to customers - shippers
c) Handwritten or electronic record by the originator of the movement of the postal item/consignment/shipment.
Further and in addition in order for Revospot to be able to ensure the reliability of its financial transactions, with the ultimate goal of preventing and managing, to best effect, the company's financial risk, Revospot collects financial data and data on default of the individuals with whom it trades.

How and why do we use your personal data?

For the provision of our services

We collect personal data e.g., for the provision of the services you assign to us and wish to receive from us, such as transfer of documents, small packages, parcels, consignments, shipments, , online submission of Revospot connect applications, etc.

To create an Revospot member account

Personal data is collected when you create an account on the Revospot website, www.postexpert.cy When creating an account, you may be asked for more details, however, they will be the minimum required for the conclusion and execution of the contract, thus they will have the mandatory field marking.

For our communication with you and your best service

The need may arise for Revospot to contact you, via email or phone, for administrative reasons, such as ( but not limited to), the progress of your shipments, the management of your complaints, and more generally for your best service. Revospot’s communication with you is achieved by registering your personal data (name, email or phone) on the electronic platform of our website where we can direct you to our services, as well as to solve any problems you may encounter during the shipment / receipt of your products, through Revospot, services.

For compliance with legal obligations

We process your personal data (name, address, VAT number, profession, etc.) in the context of our compliance with legal obligations, in particular with obligations arising from tax legislation. In addition, we process personal data in accordance with the framework set by law for the operation of the postal market and electronic communications.

 To inform you about our news and offers

If you have consented to this or it is covered by our legal interest (in the cases of our business clients-partners) and under the specific conditions set by the legal framework, we send you updates on products, services, offers, etc. via E-mail, SMS, or telephone but also via the social media we maintain (Facebook / Instagram / Youtube). In particular, Revospot or collaborating companies, which process personal data in accordance with the applicable framework, inform you about our offers and news by sending informative newsletters.

Personalized updates (profiling)

In order to provide you with the best possible experience, the personal data collected from our website may be used to send personalized updates, provided that you have given your consent, subject to the specific conditions set by the legal framework. The personalization based on your needs and preferences (profiling) results from the data we derive from your personal data, such as profession, area of residence, etc., based on the purchases you make, as well as based on your data, which you fill in the website platform for sending Newsletters.

In addition, we use information collected online through cookies,  and other automated means for purposes such as (i) customizing our users' visits to our website and apps, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our website and apps, (iii) improving website functionality and user experience, (iv) debugging, identifying, and repairing errors that impair the intended functionality of our website, (v) providing customer service and support, and (vi) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our website and apps, identify users of our website and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our website and apps to better meet the needs of our users. Our website and apps are not designed to respond to 'do not track' requests from browsers.

How do we protect your personal information?

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities to authorised individuals, information that is located on the outside of a parcel or letter may be visible to others.

 Cookies and Online Tracking

A browser cookie is a small file saved on your hard drive when you visit certain websites. Browser cookies store information that a web site may use for a variety of purposes such as to personalize your experience and to gather web site statistical data, such as which pages you visit, what material you download, your Internet provider’s domain name and country, and the addresses of websites you visited immediately before, and after, visiting a particular web site. You can configure your browser to accept or reject browser cookies or to notify you when you are offered a cookie so you can accept or reject it.
When you visit the Revospot Website, we will place browser cookies on your hard drive to collect and store your preferences for viewing the Website, such as whether you disable Flash so that you will not have to do so for subsequent visits. In addition, the Website uses cookies to provide a unique identifier to your computer so that we can generate statistics regarding usage of the Website, such as the percentage of repeat visitors and other general statistics, determining the effectiveness of advertisements, and sales generated through advertisements. You may not be able to use some services on the Website if you disable your browser from accepting cookies. When you visit the Website, our strategic partners may also place browser cookies on your hard drive.

What are the legal reasons for processing your personal data?

Revospot processes your personal data transparently in accordance with the principles of legality, proportionality, confidentiality and integrity, limitation of purpose and accuracy, specific retention time and data minimization.
The legal basis for processing your personal data on a case by case basis may be:
(a) the need to process your data in the context of fulfilling our contractual obligation or at the pre-contractual stage before concluding a service contract,
(b) the need to process your data in the context of safeguarding our legitimate interests, which may include the security of individuals, materials and facilities through the use of CCTV, IT Support, support of legal or extrajudicial claims, strengthening of corporate social responsibility, the assessment of credit behavior to avoid concluding contracts with insolvent counterparties, as well as the general organization and development of business activity,
(c) compliance with an obligation imposed by law, which may in particular consist of tax legislation, or in the framework of the Law and Regulations regulating the postal market , which govern the operating framework of our company,
(d) the consent you provide under the specific conditions set by the regulatory framework, in order to receive updates on products, services, offers, etc., sometimes personalized to your personal preferences.

Statement

By giving your consent you responsibly declare that you are over 16 years old. If you are under 16 years old, you can use our website only with the participation and approval of a parent or guardian.

Where are your data transmitted?

Revospot transmits personal data to third parties, to whom Revospot entrusts the processing of personal data on its behalf. In particular and on a case by case basis, it transmits data such as name, address, telephone, etc. to agents and sub-agents of the Revospot branch network and third parties, cooperating messaging and service companies, market research companies, customer service providers, etc.
In addition, Revospot may transmit personal data (such as name, delivery address, telephone, e-mail of sender and recipient) to cooperating companies located in the EU, for the execution of its contract services.
In these cases Revospot remains responsible for the processing of your personal data and defines the individual details of the processing, and signs a special contract with the third parties to whom it entrusts the execution of processing activities, in order to ensure that the processing is carried out in accordance with the applicable legal framework and that every natural person can freely and unhindered exercise the rights conferred on him/her, by the legal framework. Revospot has legally ensured that the processors on its behalf fulfil the conditions and provide sufficient assurances for the implementation of the appropriate technical and organizational measures, so that the processing of your personal data ensures the protection of their rights.

Storage Period

The data storage period is decided, based on, the following specific criteria depending on the case:
a)When processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
b)When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
c)When the processing concerns the keeping of a CV file for use in any future position, your personal data will be stored for a period of twelve (12) months.

d)For the purposes of products and services promotion (marketing activities), your personal data are kept until the withdrawal of your consent.

This can be done by you at any time. Withdrawal of consent does not affect the lawfulness of the processing based on consent in the period prior to its withdrawal.
To revoke your consent, you can contact the DPO at Revospot, at the following contact details: email: office@postexpert.cy

What are your rights in relation to your personal data?

Any natural person whose data are processed by Revospot enjoys the following rights:

Right to access:

You have the right to be aware and verify the legality of the processing. Thus, you have the right to access the data and receive additional information about their processing.

Right to rectification:

You are entitled to read, correct, update or modify your personal data.

Right to erasure:

You have the right to request the erasure of your personal data when we process them based on your consent or in order to protect the legitimate interests of our company. In all other cases (such as when there is a contract, obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be.

Right to restrict processing:

You have the right to request a restriction on the processing of your personal data in the following cases: (a) when you doubt the accuracy of the personal data and until they are verified, (b) when you object to the deletion of personal data and ask instead the restriction of their use (c) when personal data are not needed for processing purposes, but are necessary for the establishment, exercise, support of legal claims, and (d) when you object to the processing and until verification of the legitimate reasons that concern us and outweigh the reasons why you oppose the processing.

Right to object to the processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legitimate interests we pursue as processors, as well as to the processing for the purposes of direct marketing and consumer profiling.

Right to portability:

You have the right to receive your personal data free of charge in a form that allows you to access, use and process them using commonly used processing methods. You also have the right to request that, if technically possible, we transmit the data directly to another controller. This right exists for the data you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.

Right to revoke consent:

Lastly, Revospot informs you that where processing is based on your consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent, before revoking it. To revoke your consent, you can use the unsubscribe options by following (clicking) on the corresponding link, which exists in our electronic communications or contact the email address office@postexpert.cy

To exercise any of the above rights you can contact the Personal Data Protection Department (DPO) of Revospot at the following contact details: email: office@postexpert.cy

Right to complain to the Cyprus Data Protection Authority (CPA)

In case you consider that we have not satisfied your request sufficiently you have the right to file a complaint to the Cyprus Data Protection Authority (webpage: dataprotection.gov.cy ) 1 Iasonos Street 1082 Nicosia CYPRUS : Call Center: Tel. +357 22 818 456,email: commissioner@dataprotection.gov.cy.

Detailed Complaint Instructions are provided on the Authority's website.

Personal Data Security

Revospot implements appropriate technical and organizational measures to secure the safe processing of personal data and to prevent accidental loss or destruction and unauthorized and / or illegal access to, use, modification or disclosure of them. In any case, the operation of the internet and the fact that it is free to anyone does not guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures, gaining access and possibly using personal data for unauthorized and / or unlawful purposes.

At Revospot we are committed to protecting the Personal Information you share with us. We use appropriate physical, technical, organizational and administrative security measures to help protect your Personal Information from unauthorized or unlawful access, use or disclosure, and from accidental loss, destruction or damage.

We support online security using secure server technology because we want your data to be safe. We use state-of-the-art security arrangements and facilities on our Site. Unfortunately, the transmission of information via the internet cannot be guaranteed 100% completely secure and we cannot guarantee the security of your Personal Information that is transferred over the internet.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us, using the contact details at the end of this text.

Your Privacy Rights

You have certain rights under applicable data protection laws, which include the right (i) to request a copy of your Personal Information, (ii) to request access, rectification or erasure;

(iii) to restrict the processing of your Personal Information and recall your consent where applicable; and (iv) to submit a complaint to the Commissioner’s Office for the Protection of Personal Data. In certain circumstances, you may also have the right to object to the processing of your Personal Information. All the above are subject to the business relationship you have with us and any applicable prevailing legislation.

If you would like to exercise any of the above rights, please immediately notify us, using the contact details at the end of this text, so that we may assess your request and determine, under applicable law, whether we are in position to comply with your request.

Changes to the Privacy Policy

The information about our company privacy policy reflects the current state of data processing on our website. In the event of changes to data processing, this data protection information will be updated accordingly. There will always be the most up-to-date version of this data protection information on our site so that you are aware of the extent of the data processing on our site. We encourage you to always be aware of how we process and protect your personal information. All future changes regarding this Privacy Policy will be made known in good time before those changes take effect.
The above information is provided in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council and the provisions of the Cyprus legislation on the protection of personal data adopted and applied in this context.

We reserve the right to change, modify or amend this Privacy Policy at any time. Any revised Privacy Policy will only apply prospectively to Personal Information collected or modified after the effective date of the revised policy. Customers & Website visitors are responsible for periodically checking the Privacy Policy posted on the Website for changes.

 Children’s Privacy

Revospot services are not intended for use by children under the age of 16. We do not knowingly collect Personal Information from children under the age of 16. If we learn that we have collected Personal Information from a child under the age of 16, we will delete that data from our systems unless we have the explicit consent from the parent/guardian.

Marketing Preferences

We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. To tell us your marketing preferences and to opt-out, you can contact us using the contact details at the end of this text.

a)Receiving e-mail messages and text messages from us: If you no longer want to receive marketing-related e-mails or text messages from us on an ongoing basis, you may opt-out of receiving these marketing-related messages by clicking on the link to “unsubscribe” provided in each message or by contacting us.

b)Receiving telephone communications and postal mail from us: If you no longer want to receive mobile messages, telephone communications or postal mail from us on an ongoing basis, you may opt-out of receiving these marketing-related communications by contacting us.

c)Our sharing of your Personal Information with any of our service providers  for their marketing purposes: If you would prefer that we do not share your Personal Information on an ongoing basis with our service providers for their own marketing purposes, you may opt-out of this sharing by contacting us at the above addresses.

We aim to comply with your opt-out request(s) within a reasonable time period. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information.

(i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.

Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data for the evaluation of certain personal aspects of a natural person, especially for the analysis or prediction of aspects relating to personal preferences and interests or movements.
We inform you that profiling for marketing purposes takes place, when you consent to receive updates about our services and offers, personalized to your personal preferences and interests.

Links to other websites

Our website may contain links to foreign websites. The company is not responsible for the privacy practices or the content of other websites. Therefore, we encourage you to carefully read the privacy policy posted on the website of the respective foreign website.

Contact Details:

If you have any questions about this Policy or if you wish to exercise Your Privacy Rights please contact:

REVOSPOT LTD
Address: 5 Danais st,

P.C 8042, Paphos,

Cyprus.

ATTN: DPO/Privacy Team
Tel: +357 777 888 23

Website:www.postexpert.cy

Email:office@postexpert.cy

WEBSITE - TERMS OF USE

Effective Date: 07.12.2024 

General

The website www.postexpert.cy (hereinafter, the "Website") is the property of the company REVOSPOT LTD (hereinafter, the ‘Company’, with registered and business address at 5 Danais st, 8042, Paphos, Cyprus.

The use of the Company’s Website and the related rights and obligations are governed by the terms and conditions set forth in this document and its integral parts and apply to the entire content of the Company’s Website as well as to this Website’s individual pages.

The Website is provided by REVOSPOT LTD and relates only to legal or physical persons with full legal capacity and who can enter into legally binding agreements under the applicable law. The use of the Website, its contents and its applications are prohibited to minors.

The navigation, access or use of the Website as well as of the services which are provided through it, is deemed evidence in itself that the user has read, understood and accepted all the terms of use.  For this reason, the user is invited to read in advance all contents of the present document called ‘terms of use’.  If the user disagrees with any of the Website's terms of use, then he/she should not use the Website’s offered services and the Website’s contents.

The Company reserves the right to unilaterally amend at any time and without notice the terms and conditions as described herewith.  The Company will post online the current version of the ‘terms of use’ and the continued use of the Website or of its services, will be deemed as acceptance of the new terms by the user at all times, and as such the user is advised to check  the terms of use on every visit to the Company’s Website.

The Website's terms of use, as well as any amendments thereto, are governed by Cyprus and EU Community law and by international treaties where applicable.   Any provision contained in the present terms and conditions which is contradictory to the above legal framework, then such provision is invalid and automatically ceases to apply, without affecting in any way whatsoever, the validity of the remaining provisions contained herein.  The invalid and/or non-applicable provisions will be replaced with provisions that are as close as possible to the meaning and purpose of the invalid or non-applicable terms, as soon as these are identified.

Disputes arising from the application of terms and the overall use of the Website by the user will be initially resolved through friendly settlement.  However, if this is not possible then the disputes will be governed by Cyprus law and be subject to the exclusive jurisdiction of the District Court of Pafos, Cyprus.

The following are also integral and binding part of the terms of use:

The STATEMENT OF PRIVACY PROTECTION - SECURITY AND CONFIDENTIALITY POLICY.

Intellectual Property (Copyrights) – REVOSPOT LTD Trademarks

The Website contents (programs, information material in any form, data, software, graphics, trademarks, trade names, logos etc.) are the intellectual property of REVOSPOT LTD and are protected by the applicable Cyprus, European Union and the applicable International Law/Treaties.  Any modification, publication, transmission, transfer, reproduction, distribution, presentation, linking, downloading or any exploitation of the Company’s Website by other means, in whole or in part, is prohibited without prior explicit written permission by REVOSPOT LTD, which reserves all legal rights.

The contents of the Website are made available to users OR visitors for their personal use and it is prohibited to provide them for commercial purposes.

Third party products or services, mentioned in the Company’s Website, bearing the trademarks of the respective organizations, companies, affiliates, associations or publications are intellectual and industrial property of these parties.

Use of links to third party websites (links)

The provision, at present or in the future, of access to third party websites through links on the Website is done solely for the convenience of visitors or users, while the use of these links will be the sole responsibility of the visitors or users and corresponding websites will be subject to their own terms of use, for which REVOSPOT LTD, bears no responsibility.  REVOSPOT LTD does not guarantee the availability of third-party websites and does not provide approval nor is liable for the contents, accuracy, lawfulness, completeness, updating and accuracy of the information or for the quality and characteristics of the products or services which are made available by such entities through these websites, and is not liable for any errors, or malfunctioning of third-party websites, or for any losses suffered by users from access and use of the information, services and products provided through such websites.

Validity of the Website - Virus Protection - Limitation of REVOSPOT LTD liability - Disclaimer

The Website may contain inaccuracies or typographical errors which if detected will be corrected by the Company at its discretion. However, the Company does not guarantee the accuracy, completeness, correctness, updating or the non-infringement of the Website contents for any use, application or purpose.  Moreover, the Company does not guarantee that all errors will be identified and corrected or corrected in their entirety.

Although the Company makes every possible effort to exclude the occurrence of viruses on this Website, it does not guarantee that the functions of the Website will be uninterrupted or free of any bugs or viruses.  Therefore the Company, its directors, its agents or employees do not accept responsibility for negligence that may result in any data loss or other damages caused to any visitor or user due to use or copying or downloading or corruption or virus infection or other unauthorized third-party interventions into files and data which are available via the Company’s Website, in any way whatsoever.

Each user or visitor must take all appropriate security measures (e.g., antivirus software) before downloading any part of the Company’s Website and any costs incurred for any required corrections or repairs will be wholly and exclusively be assumed by the visitor or user.

The Company, its directors, its agents or employees do not accept any responsibility in any way whatsoever for any temporary unavailability of the Website, nor for any discontinuation of specific or of all the Website’s functions or applications, or for any malfunction or technical matters which may occur.

Users and Visitors Behaviour

The users and visitors to the Company’s Website must comply with the rules and provisions of Cyprus, European Union and International Law/Treaties and the relevant legislation governing telecommunications, and refrain from any illegal or abusive behaviour regarding its use.  The user or visitor to the Website shall be liable for any damage caused to the Company’s Website due to malicious use or misuse of the Website and the services offered through it.  In the event that the Company engages in any litigation or is required to pay any compensation due to breach of the obligations of the user as specified in these terms, the user shall indemnify the Company on this ground. In the event that a security code (PIN), issued by the Company, is required for access to specific information, each user is solely responsible for ensuring the confidentiality of his/her security codes, and assumes solely the risk for own damages or damages to the Company from third party action through the misuse of the user’s security codes.

Access to the Website's applications - Ordinary & Registered Users   

The data entered during registration must be complete and accurate and must include at least the following: first and last name in full and current e-mail address, postal address and telephone number.

The Company provides through its website some dynamic applications for the convenience of the users for services provided, such as the conditional access to consignment tracking related to each user, and the calculation of an indicative shipping cost, etc.  These applications may be used only for the purposes mentioned above and are provided for information purposes only.  The Company, its directors, agents and employees do not accept any liability for any incorrect information input, or any damages incurred by the user from the use of such information or applications.  Especially pertaining to the data relevant to a specific consignment, the information derived from such data is intended solely for the sender’s use or for the person on behalf of whom the item was sent, and the use of such data or information by any third party is prohibited, as this is strictly a personal service and, consequently, there can be no delegation of the sender's right regarding the use of the application associated with the consignment and the information related to it.

For certain more special electronic applications of the Website (including but not limited to the applications  «Login area», «registered users area») user registration is required as well as the acquisition of an access code or codes through which the applications can be used.

In any case, user registration requires the prior explicit and unreserved acceptance of the present ‘terms of use’, including those contained in the Statement of Privacy Protection – Security and Confidentiality Policy, and this acceptance is always requested by the Company and is essential for completion of the user registration procedure.  Upon acceptance of the ‘terms of use’ and upon completion of the registration, the user is deemed to have unconditionally accepted the following:

• To use/operate and/or install the applications in his/her IT infrastructure according to the instructions and terms which are included in the distribution & operation instructions of the "Terms of Use," and are available on the Website, and which the user will have previously carefully studied and fully comprehended.
• To use the upgraded version of the applications as updated and made available each time by the Company.
• To accept the validity of the shipments, when using the applications of the Company and wherever he/she carries out the shipment preparation and ordering.
• That the Company has only granted to him/her the right to use the electronic applications, not their copyright which belongs fully, exclusively and undisputedly to the company and therefore he/she has no right to sell or generally to concede to others the right of use.
• That the electronic applications are provided by the Company to the user "as is", and that the Company does not guarantee their functionality and therefore in no case will the Company, its directors, agents and employees be in any way whatsoever, liable for any loss or damages (including but without limitation to any positive or consequential damages or profits foregone) which the user may incur from their use, and that the user unconditionally waives any such claim against the Company for any damages that he/she may incur for any reason from the use of these applications.
• That the user is solely responsible for the safekeeping and confidentiality of the access codes to the Company’s Electronic Applications («username & password»), which are assigned to him/her by the Company for personal use only, and that the user solely and exclusively assumes the risk of any own damages or damages caused to the Company through third party access.  Even if a registered user wishes to allow access of his/her account to third parties - other users - he/she can declare them to the Company, on his/her own responsibility, through the electronic application "access management" without communicating to them the personal access data. In any case, the responsibility for allowing access to third party users lies with the issuer of that access and the Company assumes no responsibility.
• That the user's account and registration has been completed with a valid and permanent personal e-mail address, to which the user has exclusive regular access, and it may be cancelled unilaterally by the Company in case the contrary is determined.
• That the user must immediately notify the company at the company’s e-mail address office@postexpert.cy, in case the secrecy of access code or codes has been compromised by a third party, or if there seems to be unauthorized use of the user's e-mail address or if the user has become aware of any such security breach.
• That if the user is requested at any point in time to electronically accept any terms and conditions of the applications, and if he/she accepts electronically (via the corresponding electronic acceptance - click or enter via a relative key on the screen - in an area where access is provided only through the user's unique codes), then the user accepts that he/she has become fully aware and explicitly, fully and unconditionally accepts them as if he/she had accepted such unique codes in writing.
• That the user accepts and guarantees the accuracy of his own electronic entries and selections and that he/she is solely responsible in case of incorrect or inaccurate entry.

Communication

For any information, clarifications, submission of any request: to change the data or to stop/limit the access to/use of the Company’s Electronic applications mentioned herein, the user can visit the Company's website (www.postexpert.cy) and login into his/her account (if he/she holds one or is registered) by selecting the appropriate options, or can contact customer service at  +357 777 888 23, or can send an electronic communication to the e-mail address: office@postexpert.cy

For any communication, especially with the Website administrator, the user can send a letter electronically to the e-mail address office@postexpert.cy

Especially for any questions regarding the reproduction rights pertaining to any part of the Website contents as well as for applications for approval of reproducing any contents, the user may contact the e-mail address office@postexpert.cy in order for his/her request to be referred to the appropriate company department.

Membership termination by a member – Termination of cooperation with a client with dispute of legal nature

Termination of membership is possible at any time for cases involving e-mail change and user e-mail deletion, or by the Company unilaterally, in case of unauthorized use of the Company’s Website.  Any claims by the Company following the termination of cooperation with the client, in case of legal claims, will not appear on the client's account.

TERMS AND CONDITIONS FOR SHIPMENT TRANSFER SERVICES

Effective Date: 07.12.2024

Introduction:

These terms and conditions set out the basis on which REVOSPOT LTD (henceforth referred to as ‘Revospot’),  will through its created website at www.postexpert.cy monitor, trace and track, reconcile shipments/consignments/postal items/packages, (the last of which includes parcels, documents, envelopes and henceforth all of which will be referred to as, ‘Shipments’ or ‘Shipment’) sent by the Shipper/Consignor (henceforth the ‘Client’), abroad, to their intermediary and also, their final/ultimate, destination, by using the Postal Services in any European Union ( EU), member state and/or any other legally based and legally operating courier in any EU member state. 

It is to be noted that for the purposes of these terms and conditions, Revospot and the Client in this text shall collectively be called “the Parties”, if and when reference is made to both in any paragraph of the text that follows.

Furthermore and in addition, the Parties unequivocally fully accept to be bound by the following terms for the purposes set out immediately above, namely: 

1.    Once Client has created a personal account on the website created by Revospot,  at www.postexpert.cy and Client has further created a Shipment, such Shipment and its progress to any intermediate and final destination, will be able to be traced/monitored, by Client at all times and stages, to final destination, through Revospot’s webpage.

2.    Dimensions, weight and content of each and every Shipment, will at all times need to be in accordance with the applicable European Union (EU), Laws and Regulations, Directives as well as all the relevant Laws and Regulations of the EU member state, from which such Shipment will be sent, to its intermediate and final destination. The despatch of such Shipments to any intermediary and final destinations abroad and all issues regarding dimensions, weight and content of a Shipment, will be the sole responsibility of Client.

3.    Once Client has obtained a waybill for despatch of a Shipment, abroad, from the Postal Services of any EU member state  and/or any other legally based and legally operating courier in any EU member state, for a particular Shipment, such waybill and in particular the tracking number and weight attached thereto, along with any other necessary information/details, for tracing and tracking of the Shipment and/or reconcilement of same, will need to be placed by Client as soon as possible on the website of Revospot.

4.    For any questions and queries that arise, Client may contact the information helpdesk at Revospot at tel: +357 777 888 23, email office@postexpert.cy with respect to the operation of the webpage, as regards tracing and tracking and/or reconcilement of their Shipment if the need should arise.  

In addition to the above hereinbelow, the Parties agree, to the following: 

5.    Subject of These Terms and Conditions/ Agreement

5.1.    The Parties agree and Revospot hereby undertakes the following:

5.1.1.    That Revospot will instruct a service provider/contractor, and such service provider/contractor, will undertake obligations for the acceptance and subsequent transfer to the country of destination, processing and dispatch by transport and presentation to customs authorities for customs inspection of Shipment, delivery of same, as well as delivery of returned Shipment to the Client (hereinafter referred to as the “Services”).

5.1.2.    The Services of collecting and handling the Shipment shall be provided on the territory of Germany and for the purpose of delivery of the Shipment to the territory of the destination country. (The Destination Country shall mean:  a country of delivery as a final destination country, at the moment of the Shipments).  

5.1.3.    The service provider/contractor, shall perform the Services pursuant to the UPU Acts, (UPU Acts means: the Constitution of the Universal Postal Union, the Convention of the Universal Postal Union, Letter Post Regulations and Parcel Post Regulations, Treaties, adopted within the framework of the Universal Postal Union and ratified by the German Federal Government and the Government of the country of destination), the laws of Germany and the destination country. 

5.1.4.    Operations carried out on the territory of Germany shall be performed in accordance with the legislation of Germany.  Operations carried out on the territory of the destination country shall be performed in accordance with its legislation. When transiting Shipments through the territory of a third country, the service provider/contractor shall comply with the legislation of the respective country.

5.1.5.    The service provider/contractor may contract with third parties to perform the services, under these terms and conditions, provided however, that the service provider/contractor, shall be responsible to Revospot for the acts of these third parties within the scope of the liability of the service provider/contractor, under these terms and conditions.

6.    Rights and Obligations

6.1.    The Parties agree and Revospot undertakes to ensure that the service provider/contractor, will undertake to fulfil the following obligations vis-a-vis Revospot:

6.1.1.    to perform services for Revospot as follows: collect Shipments of Revospot in accordance with the document reporting the services provided and accepted, handle, present the same to the customs authorities for customs inspection and send them to the destination country by transport, pursuant to the Tariffs applicable at the time a Shipment, is tendered, and deliver the same to the receiver in required delivery timeline;

6.1.2.    respect the delivery timeline and collect Shipments, in volume of Revospot, shall be effected in accordance with the schedule of collecting same, have been agreed with Revospot and in case Revospot follows procedures and registration requirements for Shipments,specified, below in clause 7.1.

7.    Obligations of the Client

7.1.    The Client agrees to fulfil the following obligations:

7.1.1.    undertake the declaration of the goods contained in the Shipments, by itself and at its own expense, in accordance with the transit country customs legislation, and tender the Shipments according to the instructions of Revospot;

7.1.2.    that maximum weight, dimensions and packaging of the Shipments have to conform with the requirements of the UPU Acts, that is:

7.1.2.1.    For Shipments sent, at the Documents tariff, the weight of each Shipment must not exceed 2,00 kg and the length cannot exceed 0,60 meters whereas, the total of all three sides cannot exceed 0,90 meters.

7.1.2.2.    For Shipments sent at the Standard tariff, the weight of each Shipment must not exceed 20,00 kg and the length cannot exceed 1,00 meters, whereas the total of all three sides cannot exceed 2,00 meters.

7.1.2.3.    For Shipments sent at the Express tariff, the weight of each Shipment must not exceed 31,00 kg and the length cannot exceed 1,50 meters, whereas the total of all three sides cannot exceed 3,00 meters.

These dimensions and weight may vary, depending on what applies in the country of origin and the country of destination.

7.1.3.    In case of violation of the conditions of maximum weight and dimensions stipulated in these Terms and Conditions, the Client is obliged to pay Revospot a fine of:

7.1.3.1.    30 EUR in case of violation of the maximum weight conditions

7.1.3.2.    20 EUR in case of violation of the conditions of dimensions

7.1.4.    not to deliver Shipments containing items prohibited from traveling through the mail or transportation pursuant to the legislation of Germany, UPU Acts and the country of destination;

7.1.5.    In case of return of postal items due to incorrectly executed accompanying documents by the Client, or due to the absence of the addressee or his refusal to receive the item for any reason, the Client shall bear all related costs according to the Tariffs. Return of postal items to the Client shall be carried out in accordance with the legislation of the country of its registration, regulating the provision of postal and freight services.

7.1.6.    The Client shall be liable to Revospot for executing the payment obligations for the Services in accordance with these Terms and Conditions.

7.1.7.    In case of violations of terms of payment under these Terms and Conditions the Client shall pay Revospot a compensation, which consists of the following components and has to be paid on the basis of the written claim of Revospot:

7.1.7.1.    penalty in the amount of 35,0 EUR for each single violation (in addition and independently of the payment of the penalty under Article 7.1.7.2 of these Terms and Conditions)

7.1.7.2.    a penalty at a rate of 1 (One) percent above the basis interest rate of the European Central Bank calculated on the sum of the amounts due and not paid (or part of the amount due and not paid) per each overdue calendar day starting on the first overdue day until the day when the appropriate amount enters the current account of Revospot. The amount of basis interest rate of the European Central Bank shall be determined based on the date of the claim.

7.1.8.    Reimburse Revospot for all costs incurred due to Customer's failure to pay Revospot in a timely manner.

7.1.9.    timely pay, penalties and compensations, as may be set forth in these Terms and Conditions

8.    Liability of Revospot 

8.1.    The Parties agree and Revospot hereby undertakes: 

8.1.1.    that in the event that Revospot or the  service providers/contractors, fail to fulfil their obligations under these Terms and Conditions, or fail to fulfil these in a proper manner, then Revospot shall indemnify the Client for damages arising out of such failure to fulfil the obligations under these Terms and Conditions or to fulfil them in a proper manner, and shall bear any liability according to Cyprus Law, unless these Terms and Conditions provide otherwise.

8.1.2.    that liability of Revospot for deficiencies, losses, damages to the Shipments shall be determined in accordance with the UPU Acts. Revospot is liable only if at fault.

8.1.3.    procedures for handling disputes and claims in case of deficiencies, losses, or damages to the Shipments shall be governed by the UPU Acts.

8.1.4.    that Revospot shall be under no liability for any decisions and actions/omissions of the customs authorities and aviation/railway security services of Germany, or other countries of transit, and the country of destination.

8.1.5.    Revospot bears no responsibility and does not compensate nor  refund the postages paid in the following cases:

8.1.5.1.    for loss or damage caused due to the fault of the Client or recipient

8.1.5.2.    for loss or damage which is the result of improper packaging or caused to the item itself, due to its nature (for example perishable goods, foods or items that do not present any damage externally but present problems during their operation etc)

8.1.5.3.    for reasons due to force majeure

8.1.5.4.    for any direct or indirect loss, consequential damage, loss of income or profits, loss of purchase or use, breach of contract etc, whether caused by the service or not, to the Client or third parties

8.1.5.5.    for false, insufficient or incorrect statement on the Customs Declaration

8.1.5.6.    for Shipments that have been confiscated or they have been returned to the Client after a ruling by any competent Authority

8.1.5.7.    for Shipments containing prohibited articles

8.1.5.8.    in the case or in the event that the partial or total damage of the item is reported to Revospot more than one (1) working day from the time of its receipt

8.1.6.    In the case of loss, theft or total destruction of the item, Revospot shall refund the postages paid to the Client. In addition, Revospot will compensate as follows:

8.1.6.1.    for Shipments sent at the Document tariff: 34,5 EUR

8.1.6.2.    for Shipments sent at the Standard tariff: maximum compensation of 46,0 EUR (but not more than the declared value) + 5,18 EUR for each kg. In the case that the value was not declared, Revospot shall compensate the amount of 34,5 EUR, unless the Client produces evidence proving the actual value of the contents of the Shipment, with the maximum compensation amount of 46,0 EUR (but not more than the declared value) + 5,18 EUR for each kg. Revospot may demand documentary proof as to the actual value of the content before paying any compensation.

8.1.6.3.    for Shipments sent at the Express tariff: maximum compensation of 149,5 EUR (but not more than the declared value). In the case that the value was not declared, Revospot shall compensate the amount of 34,5 EUR, unless the Client produces evidence proving the actual value of the contents of the Shipment, with the maximum compensation amount of  149,5 EUR (but not more than the declared value). Revospot may demand documentary proof as to the actual value of the content before paying any compensation.

9.    Severance

9.1. If any provision, or if any part of a provision, of these Terms and Conditions, is, or becomes invalid, illegal or unenforceable, such provision/s, shall automatically be rendered invalid and non-applicable, without affecting in any way whatsoever, the validity and enforceability of the remaining Terms and Conditions, contained herein.

10.    Force Majeure

10.1.    The Parties agree and Revospot undertakes to ensure to agree with the service provider/contractor the following: 

10.1.1.    that Revospot and the service provider/contractor, shall have no responsibility or liability for any failure, either in part or in whole, of performance of their obligations under these Terms and Conditions, if they can prove that such failure is the result of force majeure, such as natural disasters, wars or acts of war, legislation changes, or other circumstances and emergencies beyond their will and control, and under condition that such circumstances directly affected the performance of these Terms and Conditions.

10.1.2.    The Parties further agree that in the event that Revospot or the service provider/contractor are confronted with the impossibility of fulfilling their obligations under these terms and conditions, then such party facing the said impossibility shall immediately notify the other in writing on the onset or termination of circumstances of force majeure.

10.1.3.    In case of the onset of circumstances of force majeure, the period for fulfilling the obligations shall be prolonged by a period of time corresponding to the duration of such circumstances. If the aforesaid circumstances last for more than three consecutive months, these terms and conditions and/or any agreement that has emanated from these can be terminated by either party by a notification addressed to the other party, and in this case neither Revospot or the service provider/contractor shall be entitled to claim any reimbursement of losses from the other party.

10.1.4.    On request of the other party, the party relying/referring, to the circumstances of force majeure shall provide documents issued by competent authorities and confirming the onset of the circumstances of force majeure. In the event of failure to fulfil the obligations or failure to fulfil them in a proper manner as provided for by this paragraph, then the party at fault, is not entitled to refer to and/or rely on, the circumstances of force majeure.

11.    Governing Law and Disputes Settlement Procedure

11.1.    The Parties further agree that:

11.1.1.    these Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus, except in cases expressly provided for in these Terms and Conditions.

11.1.2.    The Parties additionally agree that the relationship which is not regulated hereunder, as well as disputes arising directly or indirectly from these Terms and Conditions shall be governed and settled in accordance with the laws of the Republic of Cyprus.

11.1.3.    Any disputes and disagreements arising between Revospot and the Client under these Terms and Conditions, shall be settled by means of negotiations.

11.1.4.    In the event that Revospot and the Client fail to achieve a negotiated settlement of disagreements within 30 (thirty) calendar days as of sending the first claim in writing, the interested party has the right to refer the dispute to the competent court in the Republic of Cyprus for consideration.

12.     Duration of the Terms and Conditions

12.1.    These Terms and Conditions shall enter into force on the date of its publishing on www.postexpert.cy

Contact Details:

If you have any questions about the above Terms and Conditions please contact:

REVOSPOT LTD

Reg. Number HE 439090

Address: 5 Danais st, 

P.C 8042, Paphos, 

Cyprus.

Tel: +357 777 888 23

Website:www.postexpert.cy

Email:office@postexpert.cy